Effective Disciplinary Investigations - 1 day
Conducting Effective Disciplinary Interviews - 1 day
Cognitive Interviewing Skills - 1 day
Practical Surveillance Skills - 2 days
The Clean Neighbourhoods & Environment Act 2005 - Investigation & Enforcement - 1 day
Surveillance Methods & RIPA 2000 - 1 day
PACE & Criminal Investigations - 1 day
The Effective Witness - 1 day
Interviewing Under Caution - 2 days
Effective Prosecution Skills - 1 day
Preparing A Prosecution File - 1 day
Maximising the Courts’ Sentencing Options - 1 day
Managing Staff Absence - 1 day
Criminal Investigations & Surveillance Methods - An Essential Guide for Education Welfare Officers - 1 day
The Essential Guide to ASBOs, ASBIs & Closure Orders - 1 day
Effective Vocal Skills for Elected Members - ½ day
Public Speaking Skills for Elected Members - ½ day
Speech Writing for Elected Members - ½ day

 

Effective Disciplinary Investigations - 1 day

Conducting an employee investigation effectively requires skill and tact. This one day course will show HR practitioners, line managers and counter fraud staff how to fulfil their obligation to investigate disciplinary complaints relating to employee misconduct prior to taking disciplinary action. The course will also demonstrate how to gather evidence to the criminal standard in cases of suspected criminal activity.

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Conducting Effective Investigative and Disciplinary Interviews - 1 day

The investigative and disciplinary interview needs to be planned and executed with care if your evidence is to be used as the basis for disciplinary action or if you wish such evidence to be admissible in further civil or criminal proceedings. This practical one day course will provide managers, HR professionals and counter fraud staff with the opportunity to develop and practise generic interviewing skills and establish how to avoid some of the common errors. Although this course will focus on interviews in relating to employee misconduct with a view to taking disciplinary action, the role and function of PACE 1984 will also be briefly covered.

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Cognitive Interviewing Skills - 1 day

Cognitive Interviewing is a method of interviewing witnesses using a proven series of memory retrieval techniques which aim to increase the amount of information that can be obtained from a witness. Cognitive interviewing is therefore an ideal tool for investigating officers. The main benefit of cognitive interviewing is that it can obtain up to 40% more relevant information about a specific event or incident. This means investigators will be able to take statements and prepare cases based on accurate facts, even if the event happened months or years ago. Cognitive interviewing is a truly powerful tool which can cut down the amount of time interviews take and eliminate the need for costly re-interviews.

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Practical Surveillance Skills - 2 days

This practical two day course aims to enable officers to conduct a successful surveillance operation in compliance with appropriate legislation whilst having a greater awareness of observation skills.

As a result, officers will have an improved understanding of the essential steps necessary to bring a criminal prosecution based on surveillance evidence. During the programme delegates will undertake a live foot surveillance followed by a de-briefing.

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The Clean Neighbourhoods & Environment Act 2005 – Investigation & Enforcement - 1 day

The Clean Neighbourhoods and Environment Act 2005 gave local authorities the powers and tools to tackle poor environmental quality and anti-social behaviour. A thorough understanding of the criminal investigation process, use of the caution and the legal status of the fixed penalty notice is therefore essential if officers and managers are to utilise such powers effectively.

This one day course will provide officers and managers with the necessary knowledge to plan and conduct an investigation, issue a fixed penalty notice and issue a caution, where appropriate.

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Surveillance Methods & RIPA 2000 - 1 day

Understanding the importance of how to conduct and manage a surveillance operation within the guidelines of The Regulation of Investigatory Powers Act 2000 is essential for investigating officers, particularly as it has followed in the wake of The Human Rights Act 1998.

RIPA has been described as providing 'modern day law enforcement tools for modern day technologies' and it is important for officers to know how and when the act could affect their investigations within a local authority context.

The aim of this one day course is to provide investigating officers with the necessary knowledge and expertise to ensure surveillance operations are conducted with reference to the appropriate Codes of Conduct issued under The Regulation of Investigatory Powers Act 2000.

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PACE & Criminal Investigations - 1 day

Understanding the importance of how to conduct and manage a criminal investigation is an essential skill for any enforcement officer. Hours of painstaking work could be lost due to a straightforward procedural error and this can be easily avoided by knowing how to avoid the common pitfalls.

This practical one day course aims to enable officers to conduct a criminal investigation ensuring compliance with the appropriate legislation. At the end of the course delegates will be able to describe the requirements of The Police & Criminal Evidence Act 1984, identify information which should be contained in a witness statement, conduct a criminal investigation and interview a potential defendant in compliance with the legislation.

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The Effective Witness - 1 day

This highly popular and effective course is tailored to your needs, whether you are required to give evidence at criminal trials, public inquiries, tribunals or in the civil courts.

This training has helped thousands of professional witnesses improve their courtroom/inquiry conduct, present themselves positively and deal with questions and cross examination in a confident and competent manner.

This practical one day course will improve officers' courtroom / inquiry / tribunal conduct and their ability to present themselves and their evidence positively. Further tips will be provided on responding effectively to questions and cross examination. It will provide a useful opportunity to rehearse some practical techniques within a supportive environment.

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Interviewing Under Caution - 2 days

Understanding how to interview effectively under caution is crucial for any enforcement officer. Poor interviewing technique can mean officers are unable to maximise their opportunity to gather evidence and build a compelling case. This can be easily avoided by knowing how to avoid the common errors.

This practical two day course aims to enable officers to conduct effective interviews under caution. At the end of the course delegates will know how to structure an interview and employ appropriate questioning and listening skills. Furthermore guidance will be provided to ensure interviews are conducted in compliance with PACE, the associated Codes of Practice and The Human Rights Act. This course can incorporate the use of a Neal Tape Recorder.

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Effective Prosecution Skills - 1 day

Presenting a prosecution can be a daunting task for both lawyers and non lawyers. This practical one day course will introduce participants to the core skills necessary to prepare and present an effective prosecution and assist them in avoiding the common pitfalls.

Further advice will be provided in relation to courtroom protocol and procedures, advocacy skills and dealing with witnesses and opponents effectively.

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Preparing A Prosecution File - 1 day

By preparing an effective prosecution file, investigating officers will ensure they make the most of their legal team and increase their odds of securing a successful prosecution.

The aim of this practical one day course is to provide investigating officers with the core skills necessary to prepare a prosecution file and comply with the appropriate legislation in relation to evidence and disclosure.

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Maximising the Courts’ Sentencing Options - 1 day

Trading Standards Officers should be aware of other substantial criminal offences when dealing with breaches of consumer legislation. Such offences may carry greater sentences and therefore impact on the way in which a prosecution is brought.

This one day course will cover the key concepts of arrestable either way offences such as forgery and counterfeiting, conspiracy and aiding and abetting as well as police and civilian powers of arrest.

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Managing Staff Absence - 1 day

A recent survey conducted by the Chartered Institute of Personnel and Development showed that, on average, employee absence (due to sickness) could cost an estimated £1,500 a year for every member of staff (when all the direct and indirect factors are taken into account). This one day course will provide invaluable help to managers seeking to implement effective low-absence strategies in an ethical and equitable manner.

The aim of this participative one day course is to assist managers in improving their absence figures and building a strong attendance culture.

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Criminal Investigations & Surveillance Methods - An Essential Guide for Education Welfare Officers - 1 day

This one day course focuses on the elements of The Police and Criminal Evidence Act 1984 and The Regulation of Investigatory Powers Act 2000 which are relevant to the work of Education Welfare Officers, providing an ideal introduction to the key principles affecting evidence gathering in enforcement proceedings. Relevant case studies will be used during the day.

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The Essential Guide to ASBOs, ASBIs & Closure Orders - 1 day

ASBOs, ASBIs and Closure Orders are a potential minefield for the local authority officer. Hours of painstaking work may be wasted if applications are not submitted correctly. Furthermore, if orders are breached then evidence needs to be gathered and processed in accordance with the appropriate standard of proof.

This one day course will provide local authority officers with a clear overview of these three orders from initial application to potential criminal enforcement. In addition it will address the common challenges facing authorities wishing to use such orders.

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Effective Vocal Skills for Elected Members - ½ day

Learning to speak with authority and confidence in formal environments is a key skill for elected members. This practical half day session will show participants how to develop their vocal technique, focusing on the principles of audibility, clarity and vitality. The session may be arranged at a time convenient to your members and we are always happy to discuss weekend and evening bookings.

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Public Speaking Skills for Elected Members - ½ day

Speaking in public is crucial for elected members. Whether addressing a public meeting, contributing to committee or dealing with the media, speaking with confidence and clarity is essential. Public Speaking Skills for Elected Members is full of tips and strategies for preparing and delivering successful speeches and presentations.

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Speech Writing for Elected Members - ½ day

The ability to draft and structure an effective speech is a vital skill for anyone involved in public life. Elected members must therefore be able to communicate their ideas and concepts in a succinct and accessible manner to a variety of stakeholders within the community. This 2½ hour session provides an ideal opportunity for local politicians to learn more about the theory and craft of speechwriting.

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Local Authorities

Amber Valley Borough Council
Babergh District Council
Barrow Borough Council
Bedford Borough Council
Bedfordshire County Council
Birmingham City Council
Blackburn with Darwen Borough Council
Blackpool Borough Council
Bolton MBC
Boston Borough Council
Brentwood Borough Council
Bridgend County Borough Council
Bromsgrove District Council
Bury MBC
Calderdale MBC
Cambridge Borough Council
Carmarthenshire County Council
Carrick District Council
Catford Social Services Inspection
Chelmsford Borough Council
City of Liverpool Social Services
Colchester Borough Council
Cotswold District Council
Coventry City Council
Dacorum Borough Council
Derby City Council
Derbyshire Trading Standards
Derwentside District Council
Dorset Engineering Consultancy
Dudley MBC
Durham County Council
East Devon District Council
East Herts District Council
East Staffordshire Borough Council
Eastbourne Borough Council
Elmbridge Borough Council
Epping Forest District Council
Essex County Council
Essex Trading Standards
Fenland District Council
Fylde Borough Council
Gateshead Council
Guildford Borough Council
Institute of Trading Standards
Ipswich Borough Council
Harlow Council
Hull County Council
Kent County Council
Knowsley Metropolitan Borough Council
Lancashire Youth Offending Team
Lancaster City Council
Leicester City Council
Leominster District Council
London Boroughs of: Barnet, Bexley, Bromley, Camden, Ealing, Enfield, Greenwich, Wandsworth,
Hammersmith & Fulham, Haringey ,Harrow, Hillingdon, Hounslow, Lambeth, Newham, Redbridge,
Richmond, Southwark, Stratford, Sutton, Tower Hamlets, Westminster
Luton Borough Council
Maldon District Council
Mansfield District Council
Medical Devices Agency
Melton Mowbray Borough Council
Merthyr Tydfil County Borough Council
Mid Sussex District Council
National Care Standards Commission
Neath Port Talbot County Borough Council
Newport CBC
New Forest District Council
Norfolk District Council
Norfolk County Council
North Kesteven District Council
Nottingham City Council
Nottinghamshire County Council
Oxfordshire Trading Standards
Pembrokeshire County Council
Portsmouth County Council
Powys County Council
Purbeck District Council
Reading Borough Council
Redcar & Cleveland Borough Council
Rhonda Cynon Taff County Borough Council
Rochdale MBC
Rossendale Borough Council
Rugby Borough Council
Salford Education Welfare
Sandwell MBC
Shepway District Council
Shropshire Trading Standards
Slough Borough Council
Solihull MBC
Somerset County Council
South Bedfordshire District Council
South Holland District Council
South Northamptonshire Borough Council
South Tyneside Social Services
Spelthorne Borough Council
Staffordshire County Council
Stoke on Trent City Council
Stroud District Council
Suffolk County Council
Surrey County Council
Swansea City Council
The National Probation Service of England & Wales
Three Rivers District Council
Vale of Glamorgan & Cardiff Inspection Unit
Vale of White Horse District Council
Walsall MBC
Warrington Borough Council
Watford Borough Council
Waveney District Council
West Berkshire Council
West Sussex County Council
Wigan MBC
Wolverhampton City Council
Worcestershire County Council
Wrexham CBC
Wychavon District Council
York City Council

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Housing Associations

Aldwyck Housing Association
Broadland Housing Association
Burnley & Padiham Community Housing
Castle Vale Action Housing Trust
Hermitage Housing Association
Housing 21
Mercian Housing Association
Network Housing Agency
Pierhead Housing Association
South Warwickshire Housing Association
Yorkshire Housing Association

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