Effective Disciplinary Investigations – 1 day
Conducting Effective Disciplinary Interviews – 1 day
Cognitive Interviewing Skills – 1 day
Interviewing Under Caution – 2 days
PACE and Criminal Investigations – 1 day
Effective
Beauty Parades & Pitches
How
To Generate Income from Specialist Training
Administrative
Considerations
Lead
consultant - Richard Payne,
MA, FITOL, Cert. Ed. Chartered MCIPD
Effective Disciplinary Investigations
Conducting an internal disciplinary investigation effectively requires skill and tact. This one day course will show HR practitioners, line managers and counter fraud staff how to fulfil their obligation to investigate disciplinary complaints into employee misconduct prior to any disciplinary action. It will also demonstrate how to gather evidence to the criminal standard in cases of suspected criminal activity. There is a further option to combine this programme with our Conducting Effective Disciplinary Interviews course.
For more information on this course click here
Conducting Effective Investigative and Disciplinary Interviews
Investigative and disciplinary interviews need to be planned and executed with care if your evidence is to be used as the basis for disciplinary action or if you wish such evidence to be admissible in further civil or criminal proceedings. This one day course will provide internal investigators with the opportunity to develop and practise generic interviewing skills and establish how to avoid some of the common errors. This course may be combined with Effective Disciplinary Investigations. Although this course will focus on interviews in relating to employee misconduct with a view to taking disciplinary action, the role and function of PACE 1984 will also be briefly covered.
For more information on this course click here
Cognitive Interviewing Skills
Cognitive Interviewing is a method of interviewing witnesses using a proven series of memory retrieval techniques which aim to increase the amount of information that can be obtained from a witness. Cognitive interviewing is therefore an ideal tool for investigating officers. The main benefit of cognitive interviewing is that it can obtain up to 40% more relevant information in relation to a specific event or incident. This means investigators will be able to take statements and prepare cases based on full accurate facts, even if the event happened months or years ago. Cognitive interviewing is a truly powerful tool which can cut down the amount of time interviews take and eliminate the need for costly re-interviews.
For more information on this course click here
Interviewing Under Caution
Understanding the importance of how to interview under caution is an essential skill for any corporate investigator. Poor interviewing technique can mean investigators are unable to maximise their opportunity to gather evidence and build a compelling case. This can be easily avoided by knowing how to avoid the common pitfalls.
At the end of the course participants will know how to structure an interview and employ appropriate questioning and listening skills. Furthermore guidance will be provided to ensure interviews are conducted in compliance with PACE, the associated Codes of Practice and The Human Rights Act. This course can incorporate the use of a Neal Tape Recorder
For more information on this course click here
PACE & Criminal Investigations
This course will show investigators how to conduct and manage a criminal investigation within a corporate environment. Hours of painstaking work could be lost due to a straightforward procedural error and this can be easily avoided.
At the end of the course delegates will be able to describe the requirements of The Police & Criminal Evidence Act 1984, identify information which should be contained in a witness statement, conduct a criminal investigation and interview a potential defendant in compliance with the legislation.
For more information on this course click here
Effective
Beauty Parades & Pitches
"I do not much dislike the matter, but the manner
of his speech"
Antony and Cleopatra by William Shakespeare.
  |
A
significant amount of human interaction is non-verbal. Your body language and tone of voice will have as much effect on the audience as the words you use. |
| It has been estimated that only about 7% of the meaning of a communication is derived from the words. Of the rest, about 38% is based on tone of voice and a massive 55% from the speaker's body language (which includes facial expression). This is based on research conducted by Albert Mehrabin in the 1960s. |
Implementing
this training programme allows you to benefit from expert tuition and
advice in relation to the actual delivery of your pitch from an impartial
and experienced observer who is suitably qualified. This can be particularly
important where there is a team approach to the beauty parade.
Important presentations and pitches can crop up at short notice. Even
when there is reasonable notice participants, quite rightly, immediately
turn their attention to the content, visual aids and written proposals
which support the spoken discourse. This means insufficient time is then
allocated to the actual stage management and rehearsal of the delivery.
Furthermore commercial pressures can mean the key players are often busy
in a fee earning capacity and have little time to devote to detailed planning
and co-ordination of the pitch.
For more information on this course click here
How
To Generate Income from Specialist Training
This one day course aims to demonstrate to professional service firms
how to generate profitable income by packaging their expertise in the
form of short courses and workshops.
There are many benefits for firms in developing a training consultancy
service, including:-
An
increased profile within your marketplace
Excellent
business development opportunities
Networking
Improved
PR
Excellent
staff development opportunities in the area of training and teaching skills
Delivering
short courses for your clients does, however, require care and consideration.
This one day course will show you how to establish, market and deliver
high quality courses with the ultimate aim of helping you to enhance your
reputation and generate income.
The following topics are covered on this one day workshop:
 |
Common mistakes and pitfalls - how to avoid them |
|
Why specialising is so important |
|
Defining and refining your offer |
|
Identifying and segmenting your market place |
|
Marketing strategy for training consultancy |
|
Promoting courses to existing clients |
|
Pricing and costing effectively |
|
Writing effective promotional material |
|
Dealing with training purchasers |
|
Tendering for training contracts - special considerations |
|
Administering training courses - essential resources |
|
Service delivery - ensuring training quality |
|
Understanding the training cycle |
|
The characteristics of a good training professional - developing your staff |
|
The art of successful and profitable outsourcing |
|
Evaluating training and developing future business with clients |
|
How to create recurring revenue |
|
How training can be the best way of marketing other professional services |
Teaching
Methodology
A
combination of trainer input, case studies and practical exercises will
be
utilised to maximise learning.
For more information on this course click here
|
Training
venue |
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| However, should you wish to arrange training off site BSPS Training Consultancy Limited holds an extensive database of high quality good value venues throughout the country so do not hesitate to contact us if you require assistance in sourcing a training venue. |
Our
approach to the training process
It
is our core belief that training and consultancy should be directly relevant
to each client's needs. We also believe that any training solution or
consultancy service should make a specific and measurable difference to
your people and your organisation.
Each year a significant percentage of our fee income is derived from existing
clients which is a testimony to the level of the service and client care
we provide. It also means we have an interest in ensuring you are delighted
with your experience when working in partnership with BSPS Training Consultancy
Limited.
Working with us means you will receive a personal service and experience
a client focussed approach from your first point of contact.
Course
delivery
Richard
will arrive on site prior to delegates' arrival, fully briefed and prepared
to teach at the appointed time.
Delegates will receive fully researched and professionally prepared course
materials and, if agreed,
certificates of completion.
Our training courses employ active learning strategies with small groups
in the belief that people learn more by doing than by listening and that
a small group ensures an appropriate trainer to delegate ratio resulting
in more personal attention for each participant.
Our philosophy is to ensure that each individual delegate is not only
valued and respected but also provided with the opportunity to develop
their skills in a supportive environment. Furthermore each delegate will
be encouraged and advised to develop strategies to transfer their learning
into the workplace.
Training methodologies are constantly updated in the light of current
research in relation to teaching and learning, so you can be assured the
most effective methods are utilised.
BSPS
Training Consultancy Limited adheres to the Institute of Training &
Occupational Learning code of conduct - click here
to view.
Post
course
We
will work with you to evaluate the efficacy of the course or programme
and, if required, suggest appropriate training paths for future development.
Conflict
of interest
BSPS
Training Consultancy Limited pledges not to work for clients where there
is a conflict of interest.
Confidentiality
Client
confidentiality will be maintained at all times so you can be assured
commercially sensitive information concerning your firm will be treated
in the strictest confidence.
Fees
We
will be pleased to provide you with a detailed quotation on request.
Professional
Service Firms
We have a small but growing list of organisations that have used our
services.
British Gas West Midlands
Fidelity Insurance
Freeth Cartwright
Solicitors
Hicklin Slade
and Partners
Martineau Johnson
Solicitors
NBS Selection
& Recruitment
Reliance Task Management
The Halpern Partnership
Transco
Trusthouse Forte
White and Case
Solicitors (Moscow)
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